This document outlines the terms of COOPERATION between My Olympus Mountain Travel Agency (“The Company”), and (“The Client”):
Trip Confirmation
No pre-arrangements and pre-bookings are made until the Company sends to the Client the final description of the specific trip, at the specific dates, stating the final price and the services included.
To then secure the booking, the Company requires from the Client this Booking Form duly filled in and signed and proof of payment, full deposit for day activities and 50% of the total cost of the trip for multi day tours. The remaining 50% to be paid one month prior the first day of the trip.
The Company shall send the client a “trip confirmation” email after the reception of the signed document and the deposit and “full payment reception” email after the reception of the balance due. At the latest one week before the first day of the trip, the Company shall send a “Voucher” with all necessary details concerning the realization of the trip.
Cancellation Fees
Should the Client wish to cancel for any reason, cancellation fees will be imposed. These are valid from the day that the booking form is received by the Company.
Day Trips:
All of the details for day trips will be available through email contact between the Company and the Client.
Multi Day Trips:
Cancellation until 50 days before the tour:
the Company will refund the paid amount, minus 50% of the deposit to cover administration expenses and cancellation fees of the hoteliers or other main service providers.
Cancellation 49-30 days before the tour:
the Company reserves 100% of the deposit.
Cancellation 29-7 days before the tour:
the Company reserves 70% of the paid amount.
Cancellation 6-0 days before the tour:
the Company reserves the whole paid amount.
In case bad weather makes impossible to operate our activities of the trip program, our common practice is as follows:
- We recommend an activity of another day and together we make the changes.
- We recommend an alternative activity.
During the trip
The Client agrees to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on the trip(s) with the Company. If in the opinion of such persons the health or action of a participant at any time before or after departure appears likely to endanger the safe, comfortable or smooth progress of a trip/ program, the participant may be excluded from all or part of the trip/ program without refund or compensation. In case of health/medical problem, the Company may make such arrangements, as it seems fit and recover the costs thereof from the participant.
If a participant commits an illegal act, the participant may be excluded from the trip/ program and the Company shall cease to have responsibility to/ for them.
Itinerary alteration. The itinerary is subject to change at the discretion of the tour leader, for safety reasons. The tour leader may suggest alternative itinerary or and activities for those given in the program for the group to choose.
Alterations to the programme by the company
In the interest of our Clients, the company reserves the right to make a change or cancel the trip, due to weather conditions, safety reasons, low physical level, low participation (if a minimum participation level is required for a programme to run) or any other factor beyond our control -force majeure (natural disasters, inclement weather, strikes etc). Such changes will always be at the discretion of the company’s group leader and the Company.
Alterations by the Client – participants
Any sudden or not justified change (date, destination, number of participants, etc), is regarded as a cancellation and complies with the conditions of paragraph 2.
Extra expenses
All extra expenses have to be paid on the spot by the Client. These are expenses requested by the Client during/after the programme that had not been originally requested (such as side excursions, extra transfers, extra nights etc).
Last minute bookings
In case the Client has a request for a last minute booking, the Company will advise availability and ask the Client to pay for the additional participant-s expenses before the beginning of the tour on a separate invoice, in case previous invoice for the trip has already been paid.
Complaints – Refund Policy
In case a participant requires a refund after the end of the tour, he/ she has to state his/her demand in written, at the latest 10 working days after the end of the tour.
The Company will review the request and revert within 10 working days, after carefully examining the demands and facts of the tour.
The Company will not provide any refund to the Client unless the above procedure has been followed.
No refund will be given for any unused services.
Responsibilities – Disclaimer:
The excursions and activities (mainly outdoor) operated by the Company are suitable for most of the general public. Participants need a basic level of fitness (unless the program states another level of fitness), team – work mentality and the ability to follow instructions. However, despite all our efforts to keep a high standard of safety, there is always an element of risk of personal injury or even death, given the nature of outdoor activities and the Client by selling the tour acknowledges and accepts this risk.
The responsibility of the Company is limited to ensure that all the necessary equipment and experienced guides are provided for the tour and that the safest routes are the chosen ones.
We recommend the Client to inform all participants before joining a program to get covered by a personal accident insurance, which has to include adequate coverage for medical expenses and cost of repatriation, including helicopter rescue and air ambulance.
Alterations and cancellation of the Private Agreement:
This Private Agreement constitutes the entire agreement between the parties and supersedes any prior written or oral communication. No modification is binding unless stated in writing and signed by both parties (or confirmed via e-mail or fax exchange).
Photography and νideo:
During the program, participants are being photographed and video recorded. All material is used by My Olympus Mountain Travel Agency for its promotional activities (brochures, website, advertisements etc). In case you do not wish to show up to our promotional material you should send us a written declaration.
Compliant with the Directive (EU) 2015/2302, based on the Presidential Decree 7/2018
Greek